---
title: How to contact the support team?
description: How to contact the support team of blockrise
---

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1. [Blockrise](https://support.blockrise.com/?hsLang=en-gb)
2. [About Blockrise](https://support.blockrise.com/about-blockrise?hsLang=en-gb)
3. [Contact](https://support.blockrise.com/about-blockrise?hsLang=en-gb#contact)

# How to contact the support team?

You can reach the Blockrise support team through the following channels:

- Live chat
- Email
- Phone

You can [find our contact details here](https://www.blockrise.com/en/contact). 

For account-specific questions, we kindly request you to contact us through email ([support@blockrise.com](mailto:support@blockrise.com)). We cannot discuss personal (account) information through live chat for privacy reasons. 

**Live chat**

Click on the green button in the lower right corner of your Blockrise dashboard to open the support bot. Our support bot is available 24/7. Our live customer care is available from 9:00 until 18:00 on weekdays (Mondays to Fridays) to answer your questions. 

**Email us**

You can contact us at [support@blockrise.com.](mailto:support@blockrise.com) To ensure quick and efficient support, we ask that you:

- Provide as many details as possible in describing your problem and its context.
- Add a screenshot of the problem you are encountering (if applicable).
- Send the email from the address registered with Blockrise.

We aim to respond to your questions as soon as possible.

*Please remember that Blockrise employees would never ask for your password, 2FA token, or Blockrise Seed. If you receive such a request, please contact us as soon as possible.*

 

- [Our services](https://support.blockrise.com/our-services?hsLang=en-gb#main-content)

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    - [Blockrise Brokerage](https://support.blockrise.com/our-services?hsLang=en-gb#blockrise-brokerage)
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    - [General](https://support.blockrise.com/deposits-and-withdrawals?hsLang=en-gb#general)
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- [About Blockrise](https://support.blockrise.com/about-blockrise?hsLang=en-gb#main-content)

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    - [Contact](https://support.blockrise.com/about-blockrise?hsLang=en-gb#contact)
- [Your account](https://support.blockrise.com/your-account?hsLang=en-gb#main-content)

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    - [DAC8](https://support.blockrise.com/your-account?hsLang=en-gb#dac8)
- [Compliance](https://support.blockrise.com/compliance?hsLang=en-gb#main-content)

    - [Know Your Customer (KYC)](https://support.blockrise.com/compliance?hsLang=en-gb#know-your-customer-kyc)
    - [Transparency](https://support.blockrise.com/compliance?hsLang=en-gb#transparency)
- [Security](https://support.blockrise.com/security?hsLang=en-gb#main-content)

    - [Two-Factor Authentication (2FA)](https://support.blockrise.com/security?hsLang=en-gb#two-factor-authentication-2fa)
    - [Safety and security](https://support.blockrise.com/security?hsLang=en-gb#safety-and-security)

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