I have lost access to my passkey or authenticator app. What should I do?

If you are no longer able to log in because you have lost access to your passkey (for example if you lost or replaced your device) or your authenticator app (for example if you accidentally deleted the app), we will need to reset your second verification step.

To request a reset, please email support@blockrise.com from the email address that is associated with your Blockrise account. You will receive instructions on how to proceed via email.

Please note that this is a manual process and may take some processing time. We strive to get back to you within one working day.

Once your verification method has been reset, you will need to set up a new passkey or authenticator app before you can log in again.