I have lost access to my 2FA app. What should I do?

If you are no longer able to log in because you have lost access to your 2FA code (for example if you lost your phone or accidentally deleted your app), we will need to disable your 2FA.

To disable your 2FA, please email support@blockrise.com from the email address that is associated with your Blockrise account. You will receive instructions on how to proceed via email. 

Please note that this is a manual process and may take some processing time. We strive to get back to you within one working day. 

Once disabled, your account is less secure, but you will be able to log in using your email address and password only. It is important that you reenable 2FA as soon as possible.