--- title: My phone with my Blockrise App, 2FA app and/or email account on it was stolen. What should I do? description: what to do when you phone is stolen for the blockrise app --- [Skip to content](https://support.blockrise.com/my-phone-with-my-blockrise-app-2fa-app-and/or-email-account-on-it-was-stolen.-what-should-i-do#main-content) [![Blockrise Logo](https://support.blockrise.com/hubfs/blockrise-logo-custom-color.svg)](https://support.blockrise.com/?hsLang=en-gb) Open main navigation Close main navigation - [Contact us](https://www.blockrise.com/en/contact-me) [Contact us](https://www.blockrise.com/en/contact-me) How can we help you? - There are no suggestions because the search field is empty. 1. [Blockrise](https://support.blockrise.com/?hsLang=en-gb) 2. [Security](https://support.blockrise.com/security?hsLang=en-gb) 3. [Two-Factor Authentication (2FA)](https://support.blockrise.com/security?hsLang=en-gb#two-factor-authentication-2fa) # My phone with my Blockrise App, 2FA app and/or email account on it was stolen. What should I do? Several security layers protect your Blockrise account, such as your email address, email verification code, and 2FA method (passkey or authenticator app). When you lose access to one or more of these, your account may be at increased risk. **What to do when your phone is lost or stolen** If your phone was lost or stolen with only your email account installed on it, take the following steps: 1. Go to the [Login](https://app.blockrise.com/) page and sign in with your email address, verification code, and 2FA method. 2. Visit the Profile page in your Blockrise dashboard. 3. Select "Change email." 4. Follow the instructions to update your email address. 5. [Inform the support team](https://support.blockrise.com/how-to-contact-the-support-team?hsLang=en-gb) about your current situation. If your phone was lost or stolen with only your 2FA method (passkey or authenticator app) installed on it, take the following steps: - [Contact the support team](https://support.blockrise.com/how-to-contact-the-support-team?hsLang=en-gb) immediately to have your 2FA reset. If your phone was lost or stolen with only your Blockrise App installed on it, take the following steps: - [Contact the support team](https://support.blockrise.com/how-to-contact-the-support-team?hsLang=en-gb) immediately to block your Blockrise App. In all other situations (for example, when your phone was lost or stolen with both your email account and 2FA method on it), take the following steps: - [Contact the support team](https://support.blockrise.com/how-to-contact-the-support-team?hsLang=en-gb) immediately to temporarily block your account. **Contact support** For questions, reach out to [support@blockrise.com](mailto:support@blockrise.com) or call +31 10 848 17 41. - [Our services](https://support.blockrise.com/our-services?hsLang=en-gb#main-content) - [Blockrise Wallet](https://support.blockrise.com/our-services?hsLang=en-gb#blockrise-wallet) - [Blockrise Brokerage](https://support.blockrise.com/our-services?hsLang=en-gb#blockrise-brokerage) - [Blockrise App](https://support.blockrise.com/our-services?hsLang=en-gb#blockrise-app) - [Bitcoin-backed lending](https://support.blockrise.com/our-services?hsLang=en-gb#bitcoin-backed-lending) - [Partnership program](https://support.blockrise.com/our-services?hsLang=en-gb#partnership-program) - [Deposits and withdrawals](https://support.blockrise.com/deposits-and-withdrawals?hsLang=en-gb#main-content) - [Deposit](https://support.blockrise.com/deposits-and-withdrawals?hsLang=en-gb#deposit) - [Whitelisting](https://support.blockrise.com/deposits-and-withdrawals?hsLang=en-gb#whitelisting) - [General](https://support.blockrise.com/deposits-and-withdrawals?hsLang=en-gb#general) - [Withdrawal](https://support.blockrise.com/deposits-and-withdrawals?hsLang=en-gb#withdrawal) - [About Blockrise](https://support.blockrise.com/about-blockrise?hsLang=en-gb#main-content) - [General](https://support.blockrise.com/about-blockrise?hsLang=en-gb#general) - [Careers at Blockrise](https://support.blockrise.com/about-blockrise?hsLang=en-gb#careers-at-blockrise) - [Contact](https://support.blockrise.com/about-blockrise?hsLang=en-gb#contact) - [Your account](https://support.blockrise.com/your-account?hsLang=en-gb#main-content) - [Registering with Blockrise](https://support.blockrise.com/your-account?hsLang=en-gb#registering-with-blockrise) - [Invoices](https://support.blockrise.com/your-account?hsLang=en-gb#invoices) - [Personal Information](https://support.blockrise.com/your-account?hsLang=en-gb#personal-information) - [DAC8](https://support.blockrise.com/your-account?hsLang=en-gb#dac8) - [Compliance](https://support.blockrise.com/compliance?hsLang=en-gb#main-content) - [Know Your Customer (KYC)](https://support.blockrise.com/compliance?hsLang=en-gb#know-your-customer-kyc) - [Transparency](https://support.blockrise.com/compliance?hsLang=en-gb#transparency) - [Security](https://support.blockrise.com/security?hsLang=en-gb#main-content) - [Two-Factor Authentication (2FA)](https://support.blockrise.com/security?hsLang=en-gb#two-factor-authentication-2fa) - [Safety and security](https://support.blockrise.com/security?hsLang=en-gb#safety-and-security) [![Blockrise Logo](https://support.blockrise.com/hubfs/blockrise-logo-custom-color.svg "Blockrise Logo")](https://www.blockrise.com/) [mailto:support@blockrise.com](mailto:support@blockrise.com) Copyright © 2025